Delivery & returns

Delivery

• We post within the UK only.
• You choose how to get your order on the payment page — one charge per order, however many things you buy:
  • UK delivery — £6, usually 2–3 working days once posted.
• Items that are in stock are posted within 3 working days of your order.
• Made-to-order items — including anything with custom embroidery — are sewn for you after you order. The product page and your bucket show roughly how long that takes. If your order mixes ready and made-to-order items, we post everything together once it's all ready.
• You'll get a receipt by email as soon as you pay. If your parcel is late or lost, email p.stafienko@gmail.com.

Changing your mind

You can cancel an order for any reason within 14 days of receiving it. Tell us by email within those 14 days, then send the item back within 14 days of telling us, unworn and in the condition you received it. We'll refund the price and the original delivery cost within 14 days of getting it back. Return postage is yours to pay, unless the item is faulty.

Personalised items can't be returned for a change of mind. Anything with custom embroidery is made to your own specification, so the 14-day right to cancel doesn't apply to it (Consumer Contracts Regulations 2013, regulation 28). If you change your mind before we've started sewing it, get in touch straight away and we'll do our best.

Faulty or not as described

Every hat is sewn by hand, so small differences in stitching and pattern placement are part of the charm, not a fault. If something arrives damaged, faulty or not as described, email p.stafienko@gmail.com with a photo within 30 days and we'll repair, replace or refund it, including the postage. This doesn't affect your rights under the Consumer Rights Act 2015.

See also our terms of sale and privacy policy.